SurfCity.sv is a directory for the El Salvador surf coast, operated by CORITO LABS, S.A.S. DE C.V. These terms cover what a business page on the site is, what taking it over means, what the paid tiers include, and how payment and renewal actually work. They apply to any business with a page on SurfCity.sv, whether or not that business ever pays us anything.
Using the site as a visitor, or having a page on it, means you accept these terms. If something here doesn't match how you understood things when you signed up, write to info@surfcity.sv before you rely on the difference.
Free pages
A free page can exist on SurfCity.sv without the business ever having asked for it. Many were compiled from public sources (things like a business's name, category, hours and location that are already publicly available) to make the directory useful from day one. If your business has a free page you never requested, that is expected, not a mistake.
A free page carries your name, category and hours, a phone number and a map pin. It does not carry photos, a WhatsApp button or a website link; those are part of the paid tiers, described below. Any business can ask us to correct or remove a free page at no cost, and corrections normally go live the same day.
Taking over your business page
Taking over its page is how a business takes ownership of it, free or paid. When you submit a request, you are representing that you are authorised to act for that business: an owner, a manager, or someone the business has asked to handle this. An administrator reviews each request using what you submit, but we do not independently verify that authorisation.
Control granted on a request we later find to be false, or one disputed by someone else with a real connection to the business, can be revoked. Revoking it returns the page to its unverified state; it does not delete the page itself.
Paid tiers
Two paid tiers sit above the free page. Basic is $25/mo and adds up to 6 photos, a description in your own words, a WhatsApp button and a website link. Premium is $59/mo: up to 15 photos, a video, your menu, your page in Spanish and English, your happy hour on your card, and placement first in your category with a Premium badge.
Either paid tier can be paid month to month or up front for a term: 6 months for the price of 5, or 12 months for the price of 10. There is no free trial; the free months come only with a prepaid term. A prepaid term runs to its end date and then renews as the periods described below.
How payment works
Payment is arranged directly with us, by bank transfer or over WhatsApp, and recorded by an administrator once it's received. There is no card capture on SurfCity.sv, no payment gateway, and no online card processing anywhere on the site or in the request or upgrade flow. If anything you encounter suggests otherwise, it isn't us. Contact info@surfcity.sv.
Renewal and the 10-day grace period
A paid tier covers a period with a start date and an end date. When that end date passes and no renewal has been recorded, the page keeps its paid tier through the 9th day after the end date. This is a grace period meant to absorb a late transfer or a slow WhatsApp reply, not an extension you need to ask for. If no renewal has been recorded by then, the page reverts automatically to the free tier on the 10th day after the end date.
Nothing is deleted when a page reverts to free. It stays published at the same address, with its name, category, hours and map pin: the free-tier content described above. Photos, the WhatsApp button, the website link and any Premium-only content simply stop being shown until the tier is renewed.
Changes and cancellation
You can stop paying for a tier at any time; there is no cancellation fee. Doing so simply means the current period is not renewed, and the page follows the grace-period rule above once that period ends. We may also change tier pricing or what a tier includes going forward; an already-paid period keeps what it was sold with.
Refunds
Month to month: the month you are in is not refunded. Stop paying and it simply isn't renewed.
A prepaid term stopped early is refunded in part. The free months are the discount for staying the whole term, so we re-price every month already started at the month-to-month rate and refund whatever is left. Example: Basic for 12 months is $250. Stop after 3 months and those 3 are re-priced at $25 each, $75, so $175 comes back. If the months used cost as much as you paid, nothing is refunded.
Premium, before the writer's visit: if you cancel within 14 days of paying and the visit has not happened, you get everything back.
Add-ons: a photo shoot or video is refunded in full if you cancel before it is shot, and not after. A bulletin board post or a Featured homepage spot is refunded in full if you cancel before it goes up, and not after.
To ask for a refund, write to info@surfcity.sv or message us on WhatsApp. We pay it within 14 days, the same way you paid. A payment made in bitcoin is refunded at its US dollar value on the day of the refund.
Accuracy of business page information
We maintain this directory in good faith, but hours, prices, menus, availability and other details change, sometimes faster than we or a business owner can update them. Treat page content, on any tier, as a starting point for finding a business, not a guarantee of what you'll find when you get there.
If you're a business owner and something on your page is wrong, tell us. For a free page that's a no-cost correction; if you have already taken over your business page you can also update it yourself where the tools allow.
Our right to correct or remove business page content
We may correct, edit or remove any page's content, on any tier, where it is inaccurate, unlawful, or belongs to a business that has closed. We'll generally try to reach the owner first when the owner has taken over the page, but we don't need permission to remove content that shouldn't be published, and a paid tier does not entitle a page to content we've decided to take down.
No warranty
SurfCity.sv is provided as-is. We don't warrant that the directory is complete, current or error-free, or that any business listed will be open, available, or as described when you visit. Use it as one input among others, especially for anything time-sensitive.
Limitation of liability
To the extent the law allows, SurfCity.sv and CORITO LABS, S.A.S. DE C.V. are not liable for losses arising from reliance on business page content, from a page's accuracy or inaccuracy, from a request dispute, or from a tier lapsing under the grace-period rule above. This does not remove any protection the law says cannot be waived.
Governing law and contact
These terms are governed by the laws of El Salvador. SurfCity.sv is operated by CORITO LABS, S.A.S. DE C.V. For anything in these terms (a request dispute, a billing question, a correction request), write to info@surfcity.sv.